I’d like to think that I am a fashionable person and like to look good when going out with friends. I’m usually the type of person that likes to go shopping and deparment stores as I like to feel the things I buy.
For the past few days. I’ve been looking for these shoes called the “Clae Russells” which are in patent black. Eventhough I found it at a major department store they didn’t have my size. So I went home and called the stores cust service and asked if they had it. First I felt like I was being brushed to the side. Second the lady very rudely said that I’d have to wait 8-10 days for the to arrive. I said screw it and started. Looking online.
I came across the shoes on zappos.com. First their site is pretty cool. Second I love their product reviewing system. Now since I needed these shoes for a special event and its the holiday season I called their cust service.
I was greeted by a very upbeat bubbly rep which not only assured that I would get my order in time, but also upgraded my shipping at no cost. She also took the time to answer all my questions.
Now here where I was really sold. NO charge on shipping! NO tax in california, and 365 day return policy. ( Look at their terms for full detail). Free return policy if you want to return the product. They really make it easy for their customers.
So all in all, I had a great experience with the company and will definately shop at zappos.com again!!
Zappos has great customer service!! I definately recommend them.
Popularity: 4% [?]

